Shipping and Returns
Shipping & Delivery
Dispatch & Tracking
Orders are carefully packed and dispatched from Sydney, Australia within 1 business day where possible, excluding weekends and public holidays. Tracking details are emailed once your order has shipped.
Dispatch time is the time needed to prepare and send your parcel. It is separate from delivery time.
Australia
• Standard Shipping: A$10
• Express Shipping: A$16
• Free Standard Shipping on eligible orders of A$80 or more after discounts
United States — Duties Paid
• Standard Shipping: A$25
• Express Shipping: A$26.67
• Free Standard Shipping on eligible orders of A$265.33 or more after discounts
US orders ship DDP (Delivered Duty Paid). We prepay applicable import duties and taxes, so there are no additional customs charges payable on delivery.
Other International Destinations
• Standard International Shipping: A$20
• Express International Shipping: A$40
• Free Standard International Shipping on eligible orders of A$300 or more after discounts
For destinations outside Australia and the United States, local duties, VAT/GST or import taxes may apply and are the customer’s responsibility.
Discounts & Item-Specific Shipping
Free-shipping thresholds are calculated on eligible items after discounts. If a discount brings your order below the relevant threshold, a delivery charge may apply. Check your final total before payment.
Rose quartz dishes have a separate paid-shipping profile and do not qualify for the general free-shipping thresholds. Items assigned to a dedicated free-shipping profile, including our exact-piece citrine towers and Green Fluorite Sphere No.5, include standard delivery as shown at checkout. If your order contains items from different shipping profiles, delivery charges may be combined; checkout shows the final charge.
Shipping Charges & Currency
The rates and thresholds above are in Australian dollars (AUD). Available shipping options, final charges and any free-shipping eligibility are displayed at checkout before payment.
Estimated Transit Times After Dispatch
- United States: standard delivery (including eligible free standard delivery) is estimated at 10–15 business days; express delivery is estimated at 3–6 business days.
- Other international destinations: standard delivery (including eligible free standard delivery) is usually estimated at 2–3 weeks after dispatch. Express delivery is estimated at 5–15 business days. Timing varies by destination and carrier.
- Australia: all domestic orders are sent with Australia Post. The estimated transit timeframes are 2–4 business days within the same state and 3–6 business days interstate for Parcel Post; Express Post is generally 1–2 business days within the same state and 1–3 business days interstate. Remote locations and routes outside the express network may take longer. See Australia Post delivery estimates for coverage and current details.
These transit estimates are additional to order processing time and start after dispatch. Business days exclude weekends and public holidays. They are estimates rather than guaranteed delivery dates; carrier disruptions, peak periods, remote destinations and customs checks can cause delays.
Delivery time depends on your destination, selected service and carrier conditions. International parcels may also be affected by customs processing. Any estimated delivery dates are estimates, not guarantees.
If you need your order for a birthday or another specific date, please contact us before ordering with your delivery postcode and required date so we can help you assess the available options.
Delayed, Damaged or Incorrect Orders
If your parcel is delayed, appears lost, or arrives damaged or incorrect, email moonstudiosydney@gmail.com with your order number. For damaged or incorrect items, please include photos where possible.
We will help investigate and arrange an appropriate resolution. Please refer to our Refund Policy for returns, exchanges and your consumer rights.
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