Política de envío

Shipping & Delivery

Orders are carefully packed and dispatched from Sydney, Australia within 1 business day where possible. Tracking details are emailed once your order has shipped.

Australia

Standard Shipping: A$10
Express Shipping: A$16
Free Standard Shipping on orders over A$80

United States — Duties Paid

Standard Shipping: A$30
Express Shipping: A$40
Free Standard Shipping on orders over A$300

US orders ship DDP (Delivered Duty Paid). We prepay applicable import duties and taxes, so there are no additional customs charges or surprise import bills on delivery.

International Destinations

Standard International Shipping: A$20
Express International Shipping: A$40
Free Standard International Shipping on orders over A$300

For destinations outside Australia and the United States, local duties, VAT/GST or import taxes may apply and are the customer’s responsibility. Delivery times can vary by destination and customs processing.

Damaged, Faulty or Incorrect Items

Every crystal is checked and packed with care before dispatch. If your order arrives damaged, faulty or incorrect, please contact us promptly with your order number and clear photos of the item and packaging.

Natural Variations

Crystals are natural materials. Variations in colour, inclusions, texture, shape and size are normal unless a listing is marked as an exact-piece or WYSIWYG item.