Have a question about a crystal, delivery or an existing order? Email moonstudiosydney@gmail.com or use the contact form on this page.

Help with an order

Include your order number and the email address used at checkout so we can find your order. For a damaged or incorrect item, please email photos with your order number.

Choosing a crystal

Send us the product link and your question about size, colour or the piece shown. If you need it by a particular date, include your delivery postcode and required date before ordering.

Customer service hours

Monday–Friday: 9:00am–5:00pm
Saturday: 9:00am–12:00pm
All times are Sydney local time.

Our team will reply within 24 hours. Please keep our customer service hours in mind.

Based in Neutral Bay, NSW, Australia.

Delivery and returns

Shipping, delivery and tracking information
Returns, exchanges and refund policy