Shipping and Returns

Our current processing time is 1 business days + shipping.

 

Shipping lead times may be affected due to the high demand of postage services in Australia and around the world as a result of the Covid-19 pandemic. Thank you for your understanding and patience during this time. 

AUSTRALIA WIDE SHIPPING

 

$5 ‚Äď Standard:¬†3-6 working days after dispatch

$10 ‚Äď Express:¬†1-5 working days after dispatch

 

INTERNATIONAL SHIPPING

 

We ship worldwide! - $25 AUD - Standard: 6-20 business days + processing time

 

International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country. 

 


 

Once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact the following couriers based on your order shipping method:

 

Express Shipping: AusPost - auspost.com.au

 

 

Standard Shipping: AusPost - auspost.com.au 

International: DHL - dhl.com

 

 

RETURNS & EXCHANGES

 

All items purchased from Moon Rituals are carefully with love and care. Each item is checked over before being packaged and sent to all of our customers. However, regretfully from time to time your items may be damaged during transit.

 

For breakages and exchange requests, please contact us via contact page or email at moonstuidosydney@gmail.com within 72 hours of your receiving your parcel. Store credits will be issued at the discretion of Moon Rituals.

 

CANCELLATIONS

 

If you wish to cancel your Moon Rituals order after it has been placed you will incur a $10 cancellation fee.